Frequently asked questions
Are woods_ copenhagen products vegan?
Yes our skincare products are all vegan, with one exception: our Lip Repair contains organic beeswax, making it the only product in the range that isn't vegan. Everything else is completely free of animal-derived ingredients and animal byproducts. Our hair brushes contains Boar bristles, because of their abilities.
What does "clean" mean when you use it?
For us, clean doesn't mean "natural at any cost" — it means a minimalist ingredient list where every ingredient earns its place, backed by science, and gentle enough for skin that's already struggling.
What's your packaging made from, and how should I recycle it?
We package in
recyclable glass, aluminium, and virgin plastic, with any paper or cardboard
sourced from FSC-certified, responsibly managed forests. We've published a
step-by-step recycling guide on our blog — down to how to cut open an aluminium
tube — because "recyclable" only matters if people know how to do it.
Are your products safe during pregnancy or while breastfeeding?
Many of them, yes — but not all. We've built a dedicated pregnancy and nursing collection that leaves out fragrance, AHA/BHA acids, and Vitamin A.
How do you decide what goes into your formulas?
We call it a "skin first philosophy": inspired by Nordic nature — like sea buckthorn and hyaluronic acid — combined with proven actives, kept to a minimalist list, and responsibly sourced.
Orders
Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact customer service as soon as possible. We cannot guarantee changes once the order has been packed or shipped.
I did not receive an order confirmation – what should I do?
Please check your spam or promotions folder. If you still cannot find your order confirmation, contact customer service and we will assist you.
Can I place an order as a guest?
Yes, you can complete your purchase without creating an account.
Shipping & delivery
What is the delivery time?
Delivery times for international orders may vary depending on destination. Check delivery estimates under each product in the tab Shipping, exchange & returns.
Do you ship internationally?
Yes, we ship to selected countries. Available shipping options and prices are shown at checkout.
How much does shipping cost?
Shipping costs depend on your location and chosen delivery method and are clearly displayed at checkout.
Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation with a tracking link.
Returns & refunds
What is your return policy?
You have the right to cancel the agreement of a purchase without justification within 30 days of the date on which you have come in physical possession of the products. Furthermore, the products must be in the same condition as when you received it. We offer free returns on the product(s) within 30 days.
How do I return an item?
If you want to return an order, please send us a request at info@woodscopenhagen.com with your order number, and we will send you a return label. You must ensure that the products are properly packed, and that they are in the same condition as they were received when returning them.
When will I receive my refund?
Once we have received and approved your return, the refund will be processed to the original payment method within a few business days.
Complaints & damaged items
What should I do if my item is damaged or incorrect?
If you receive a damaged or incorrect item, please contact customer service as soon as possible with your order number and photos, and we will help resolve the issue.
Payment
Which payment methods do you accept?
We accept major credit cards and selected local payment solutions. Available payment methods are displayed at checkout.
Is it safe to pay on your website?
Yes, all payments are handled through secure and encrypted payment solutions.
Account & personal data
Do I need an account to shop?
No, creating an account is optional.
How do you handle my personal data?
We process personal data in accordance with applicable data protection laws. Please refer to our privacy policy for more information.
Customer Service
How can I contact customer service?
You can contact us by email at info@woodscopenhagen.com. We aim to respond within 1–2 business days.
I am experiencing a technical problem, who should I contact?
If you are experiencing technical problems on our website, please send an e-mail to info@woodscopenhagen.com and we will assist you.